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The FAQ (Frequently Asked Questions)
Books & Quality
Q: Are your books 100% Original?
A: Yes, absolutely. We sell original paperpack books. All our books are imported genuine editions from publishers in the UK, USA, and Europe. When you buy from ontpe-avantages, you are paying for the real thing quality paper, clear text, and the smell of a real book.
Q: Why are your prices higher than some Instagram sellers?
A: Because we sell Originals. Many sellers offer “High Quality Copies” (pirated books) at lower prices. We choose to support authors and provide you with a durable book that lasts a lifetime, not a photocopy that falls apart.
Q: Do you have books in other languages?
A: Yes! We specialize in English, French, and Arabic books. Check our menu to browse by language.
Ordering & Payment
Q: How do I pay?
A: We offer Cash on Delivery (COD). You pay the delivery agent only when you receive your package. It is 100% safe.
Q: Is there a delivery fee?
A: Delivery is 20 DH for a single book.
NB: If you order 2 books or more, delivery is FREE!
Q: Do you ship to Ait-Ben-Haddou?
A: Yes, we ship to all cities and towns in Morocco via Amana or Aramex or Ozon.
After the Order
Q: How long does delivery take?
A: Usually 24 to 72 hours.
- Casablanca, Rabat, Marrakesh, Tangier: often within 24-48h.
- Other regions: 2-3 days.
Q: What if my book arrives damaged?
A: We pack carefully, but accidents happen. If your book arrives damaged, please take a photo and send it to our WhatsApp immediately. We will exchange it for free.
